Shipping policy

Shipping Policy

At SkinCeuticals, we are committed to delivering your skincare products safely and on time. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

Orders are generally processed within 1–2 business days.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order is shipped, you will receive a shipping confirmation with tracking details.

2. Shipping Time

Estimated delivery timelines:

Within India: 3–7 business days.
Remote locations: 5–10 business days.

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout.
Free shipping may be available on selected products or qualifying orders.
Additional charges may apply for certain remote locations.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared through SMS, email, or WhatsApp, where available.

You can use the tracking link to check your shipment status.

5. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details, including:

Full name
Complete shipping address
PIN code
Contact number

SkinCeuticals will not be responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

6. Delayed or Lost Shipments

Although we work with reliable courier partners, unexpected delays may occur.

If your shipment is delayed or appears lost, please contact our customer support team. We will coordinate with the courier partner to investigate the issue.