Refund policy

Return & Refund Policy

At SkinCeuticals, customer satisfaction is our priority. We aim to provide high-quality skincare products and a smooth shopping experience.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept return requests under the following conditions:

The product was received damaged.
The wrong product was delivered.
The product was defective or damaged during shipping.
The product received is missing parts or items.

To be eligible for a return, you must contact us within 48 hours of receiving your order.

2. Non-Returnable Products

For hygiene and safety reasons, we do not accept returns in the following cases:

Products that have been opened or used.
Products with damaged or missing original packaging due to customer handling.
Products returned without prior approval.
Products purchased during special clearance or final-sale promotions, except where required by law.

3. Refund Policy

Once your return request is approved and the returned product has been inspected, we will notify you about the refund status.

Approved refunds will be processed to your original payment method within 5–7 business days.

The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

4. Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement at no additional cost, subject to product availability and verification.